Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 1,047 Reviews
leigh F.
matthews, north carolina
angela S.
matthews, north carolina
"Mark was timely, polite, courteous, respectful, knowledgeable, conversational, personable, informative, used no high-pressure sales tactics. I enjoyed our conversation about the air unit and felt much more informed and educated on the product and process. He patiently answered dozens of my questions without rushing through his answers. I appreciated his time!"
mr deal D.
mint hill, north carolina
"It works now"
elizabeth B.
charlotte, north carolina
william Y.
gastonia, north carolina
"I was satisfied with the service once the personnel arrived. I suppose due to volume my first appointment was rescheduled, and the technician arrived later than the promised arrival window."
barbara N.
indian land, south carolina
"A/C broke due to too much refrigerant. Was this due to poor maintenance checkup done on 4/8/20? Was charged for parts for repair. Have a 10 year warranty on this 2 year old unit. Why was I charged for parts? Initially told would need to wait 3 days for service. Thankfully a cancellation made it possible to wait until next day."
brad H.
matthews, north carolina
cathy G.
pineville, north carolina
"Mike was respectful of our time and every part of our house. He was thorough and thoughtful in trying to diagnose the problem with our AC. It was unbearably hot outside and that was not a deterrent in his work."
mrs alderman A.
charlotte, north carolina
"Ed arrived within the time frame to expect him and his work performance is exceptional. I trust Ed."
cynthia C.
fort mill, south carolina
"Mike went above our expectations to see that we were satisfied"
clara C.
waxhaw, north carolina
"Mike did not give up until he found out what was causing the problem. He didnt automatically assume like the other technicians."
gloria M.
charlotte, north carolina
denise G.
london, ontario
"Technician was friendly and provided me with tips to help my understanding to improve the function of my furnace and AC unit"
robin M.
charlotte, north carolina
re/max E.
huntersville, north carolina
"Always prompt to return calls and quick honest service!"
andrew B.
charlotte, north carolina
bob B.
fort mill, south carolina
"Mike id=s the best AC man I've ever dealt with. Professional and thorough"
mr stiegel S.
charlotte, north carolina
"Mike us professional, pleasant and efficient."
dave R.
huntersville, north carolina
"Mike has worked on our equipment in the past, and were very confident in his skills and abilities. In addition, hes honest, and is a great communicator. We find him to be a solid 10."
steve J.
mooresville, north carolina
coldstone C.
charlotte, north carolina
"Installation was great, and fast!"
mary B.
matthews, north carolina
"I was told that information regarding a new system would be sent to me and have not heard back from anyone. This was done during the Covid19 so no one came inside."
david B.
indian land, south carolina
"On time Professional No issues"
lynne L.
charlotte, north carolina
"He was able to find the problem quickly and repaired it quickly"
adrien S.
charlotte, north carolina
"Michael was very professional and communicative as to what he was doing."
arowinds G.
charlotte, north carolina
gail T.
charlotte, north carolina
"I was charged 66.00 for coolant that I did not need Tech did a sloppy job of checking my system. It was so awful you had to send another tech to to do that task correctly"
james M.
cornelius, north carolina
"Serviceman was considerate and helpful."
faith P.
indian land, south carolina
mrs alderman A.
charlotte, north carolina
"We have used Service Experts for our heating and air for almost 2 decades. Trust the technicians and trust the service."
tina B.
mooresville, north carolina
"New air-conditioned system stop working after 3 days."
candace B.
charlotte, north carolina
"The service was good and timely"
leaton W.
indian trail, north carolina
"good guy in every respect"
ibrahim E.
charlotte, north carolina
robert M.
charlotte, north carolina
cynthia B.
charlotte, north carolina
tom G.
charlotte, north carolina
"During install lead guy had family emergency, this left Cody in charge with a new guy who wasn't here when the job was being completed. Apparently Cody couldn't get help which obviously leaves him disadvantaged ... it effects our install."
linda H.
indian land, south carolina
barry D.
waxhaw, north carolina
pat G.
charlotte, north carolina
"Mike is always on time and efficient. I always ask for Mike because I trust him and know that he checks everything and let's me know. I have recommended SE to a number of my neighbors."
michael S.
indian land, south carolina
"Good info with maintenence of system"
fran W.
charlotte, north carolina
mr dabels D.
charlotte, north carolina
"We wont know if the leak is fixed for a week or more. But we assume it was perfectly done because of Kristins recommendation of Eds work."
ryan T.
charlotte, north carolina
"Quick and efficient from start to finish"
jamie R.
concord, north carolina
"We were not quoted the correct price for the work before it was performed."
vicky E.
waxhaw, north carolina
"Technician came for semiannual checkup on our service plan. He looked at the inside unit and washed the compressor coil outside and looked inside the wiring box. Did not test refrigerant pressure. Next day compressor was not working. Called Service Experts and asked them to send someone out. Two days pass and nobody shows. I guess we were not exactly a priority even though we were on a service plan. Called someone else who arrived within an hour. Found a bulging capacitor and replaced it. Took him 2 minutes to diagnose the problem and 10 minutes to fix. Called service experts to cancel the service call and canceled my useless service contract."
yoram F.
charlotte, north carolina
"The technician did not wear a mask."
keith F.
charlotte, north carolina
"Personality, skills, experience, professionalism, connectivity. Mike Long is the complete package."
aaron S.
indian trail, north carolina
sherry H.
charlotte, north carolina
barry G.
charlotte, north carolina
friedemann S.
cornelius, north carolina
cathy C.
charlotte, north carolina
steve J.
mooresville, north carolina
"Nice,courteous young man.Observed all the safety precautions. Said he would provide us a summary by e-mail.Haven't received it so far."
melissa S.
charlotte, north carolina
"Very professional and thorough"
cathy G.
pineville, north carolina
"Ed, as usual, was punctual and able to figure out our problem."
ann M.
charlotte, north carolina
"2X my scheduled time did not happen. Would prefer either more communication or less scheduled visits of others."
larry H.
indian land, south carolina
john V.
charlotte, north carolina
ralph R.
charlotte, north carolina
"Ed was efficient, conversant, informative and completed his maintenance visit in a timely manner."
bill F.
charlotte, north carolina
"Michael is outstanding"
cameron F.
charlotte, north carolina
"Mike Long, the tech is AWESOME!! And the lady in the charlotte office whose name I cant remember is too!"
dale R.
charlotte, north carolina
"Mike is always prompt, professional and thorough in going about his job."
mr bruce B.
charlotte, north carolina
"On time, professional, nest"
alice P.
matthews, north carolina
"Very nice gentleman, seems to know his job well!"
susan C.
huntersville, north carolina
"Trey was informed and got right to work."
sharon C.
charlotte, north carolina
anne G.
charlotte, north carolina
"Great service! Friendly and knowledgeable."
james R.
charlotte, north carolina
"Mike has been my service tech for a very long time. He always does a good job. I trust his judgement on the condition of my equipment and any additional work I may or may not need."
mr owens O.
charlotte, north carolina
mr cummings C.
charlotte, north carolina
"Arrived on time. Very professional. Carful to keep things clean."
bina S.
waxhaw, north carolina
alison C.
york, south carolina
"The work done was exceptional. However, the service center did not keep me adequately informed of his arrival (over an hour past the promised time frame). Also, no one mentioned the work would take more than 2 hours to complete."
mike K.
charlotte, north carolina
artemius R.
indian trail, north carolina
martha T.
charlotte, north carolina
"Technician is thorough and very knowledgeable about the equipment."
timi U.
pineville, north carolina
mr marraccini M.
charlotte, north carolina
"Our service expert was kind and thoughtful. He practiced the protective things needed at this scary time."
michael G.
waxhaw, north carolina
"We have had this tech before and he is personable and does a good job."
sherrie O.
charlotte, north carolina
frank B.
charlotte, north carolina
"Trey was knowledgeable and conscientious about sensitive social distancing as well as helping me out by changing the crawl space light bulb."
david D.
charlotte, north carolina
jeanne B.
mint hill, north carolina
eric S.
fort mill, south carolina
"Mike, was great, as usual."
janice F.
marshville, north carolina
"Very helpful"
sharon E.
charlotte, north carolina
david D.
fort mill, south carolina
"In addition to providing his usual dependable tune-up service, Mike also gave us understandable information about necessary repairs and helped to arrange a price that we could pay for those repairs and helped to schedule a follow-up visit because it was too cold outside to determine if our A/C has a refrigerant leak."
mr dabels D.
charlotte, north carolina
"Mike is thorough. He was respectful of distancing and keeping everything clean. He even cleaned our outside units."
anthony N.
harrisburg, north carolina
"no comment"
mary tom wiley W.
charlotte, north carolina
linda S.
pineville, north carolina
"Ed was very efficient and thorough with our air conditioning systems. I gave 9 rating because he was suppose to be here between 8-10 and it was almost 11 when he came. It was fine but I would have appreciated a call saying he would be closer to 11."
caren A.
charlotte, north carolina
bill/jan J.
charlotte, north carolina
"We love Mokr. He always explains everything clearly and is ALWAYS friendly and personable. He works quickly and efficiently"
richard R.
fort mill, south carolina
conway jr A.
fort mill, south carolina
"Mike always does great work and is honest."
cathy G.
pineville, north carolina
"Ed has been here in the past and is always on time, courteous, and knowledgeable."
ms m lebet L.
charlotte, north carolina
"Michael did an excellent job."
adrianne B.
cornelius, north carolina
"Customer Focused"
alison L.
stallings, north carolina
"very professional, on-time and explained what work being done"
james C.
fort mill, south carolina
mr taylor T.
waxhaw, north carolina
"Mike Long always does a great job. Always has over the years."
nakia F.
charlotte, north carolina
"Mike is the BEST service technician you have. This man deserves a raise!!!!!"
donna G.
charlotte, north carolina
"On time, knowledgeable, easy to work with and friendly."
andrea G.
charlotte, north carolina
"Annual AC check, everything works well, friendly service."
mr mock M.
charlotte, north carolina
mr ellison E.
charlotte, north carolina
"Ed always provides friendly, professional service!"
ophelia J.
stallings, north carolina
mrs stapp S.
charlotte, north carolina
joseph M.
charlotte, north carolina
mr godbold G.
rock hill, south carolina
lawrence C.
charlotte, north carolina
"Tech was very courteous, friendly, knowledgeable, professional."
ed W.
charlotte, north carolina
"Quickly diagnosed and fixed problem. Did not waste my time trying to up sell me."
wess realty R.
waxhaw, north carolina
drake R.
mount holly, north carolina
"Good job"
george S.
charlotte, north carolina
jeff B.
waxhaw, north carolina
"Mike was knowledgeable and had to diagnosis an issue that I was not aware of."
mary bell B.
waxhaw, north carolina
"I have always been satisfied with Service Experts ability to get me scheduled when I have a problem. Mike Long is an asset to the company. Very professional and thorough with his work."
dr morton M.
charlotte, north carolina
"Efficient service"
maxie M.
charlotte, north carolina
"Michael always does a good job."
kurt S.
charlotte, north carolina
delane M.
charlotte, north carolina
"On time , did a great job and knew what he was doing. Very good manners and very nice guy. Job well done."
tidewater grou G.
matthews, north carolina
andrew H.
charlotte, north carolina
"Michael was very polite, he called to let me know he was coming, he respected our house and was very informative in explaining the issues."
charles S.
matthews, north carolina
"Our technician is always on time and courteous and respectful and knowledgeable."
shearer R.
charlotte, north carolina
"Technician was professional and fixed problem with heating in very timely fashion."
drew C.
pineville, north carolina
"I had another company come out previously, but they didn't seem to have any idea as to what the problem was. I described the symptoms and the technician immediately said he thought he knew what the problem was and described it in detail, but clearly so I could understand. He also corrected what had previously been done wrong by the other company."
brad H.
matthews, north carolina
jerome S.
charlotte, north carolina
cathy C.
charlotte, north carolina
"On time, friendly, knowledgeable, informative."
ralph R.
charlotte, north carolina
"Curtis was on time, efficient, explained his findings (fortunately nothing detrimental), and courteous."
martha H.
york, south carolina
"On time. Fast and courteous."
rita A.
charlotte, north carolina
mary B.
matthews, north carolina
"Mike is very professional! He is very thorough, walks through the process with you and explains everything completely. You are fortunate to have such a man working for your company!"
gloria M.
charlotte, north carolina
"Mike is the only person that I let do my service on my air conditioner"
alice P.
matthews, north carolina
"Mike is very polite and knows what he is doing. He is a good employee!"
michelle S.
charlotte, north carolina
alyse - jones J.
charlotte, north carolina
"Professional tech. Easy visit"
shawn M.
charlotte, north carolina
"Curtis works very efficiently and is able to communicate what needs to be done to keep your hvac running correctly."
mr bruce B.
charlotte, north carolina
"On time professional"
andrew B.
charlotte, north carolina
barry D.
waxhaw, north carolina
"Knows what he is doing"
mrs alderman A.
charlotte, north carolina
"Service Experts are easy to work with, always responsive, and I have a lot of confidence with Mike, the technician."
david A.
charlotte, north carolina
bill N.
matthews, north carolina
hearing H.
charlotte, north carolina
candace B.
charlotte, north carolina
"He tried several things to fix my system and offered me options for the problem."
irma H.
charlotte, north carolina
"Aaron went over the top to help me understand exactly what was needed for my hvac unit. He took the time to show me things and walk me through each step. He was very courteous and kind and you can just tell hes a great person."
jay P.
mint hill, north carolina
martha T.
charlotte, north carolina
"The technician was quite knowledgeable and helpful"
susan C.
huntersville, north carolina
"Curtis is timely, very friendly and the work area is clean every time he leaves."
elaine R.
charlotte, north carolina
"Mike is always so professional, and knowledgeable."
mr elliot E.
charlotte, north carolina
vinod B.
matthews, north carolina
thomas H.
concord, north carolina
leonard C.
charlotte, north carolina
"Punctual Competent Professional Friendly"
eric L.
gastonia, north carolina
"Called ahead and arrived on time. Was cordial and inquired if the system was performing to my expectation"
lisa S.
indian trail, north carolina
cameron F.
charlotte, north carolina
"Mike Long is the beat service technician period!!"
mrs richards R.
charlotte, north carolina
"Mike, as always, was very prompt, efficient, professional and knowledgeable."
kenneth M.
charlotte, north carolina
"My problem was fixed. I love this company."
mr sypniewski S.
charlotte, north carolina
barry G.
charlotte, north carolina
mr caramore C.
waxhaw, north carolina
"Mike is knowledgeable, courteous and on time"
stuart W.
matthews, north carolina
"Prompt service and the furnace was working again in a short amount of time."
brad G.
mooresville, north carolina
"Trey is very diligent and takes a thoughtful approach to his work and explains things well."
danny B.
charlotte, north carolina
"Tech seemed very thorough."
leaton W.
indian trail, north carolina
"Mike is honest, smart and very capable and his work shows it."
jeanne B.
mint hill, north carolina
william wilson W.
charlotte, north carolina
in flight crew connections, llc C.
charlotte, north carolina
"Ed appears to have skill and knowledge to identify what needs repair and/or replacement. He is a reasonably good communicator and will check when he completes a service order to wee if I am available for him to communicate his findings and action to effect repairs."
adrianne B.
cornelius, north carolina
"I was very satisfied because he was on time, customer-focused, explained what he did and checked everything to make sure we were good to go. Couteous and listened to my concerns."
rebecca S.
matthews, north carolina
james R.
charlotte, north carolina
"Long time customer. Service is always reliable and high quality."
melissa S.
charlotte, north carolina
"Very professional and thorough"
henry B.
charlotte, north carolina
"Michael is both professional and friendly"
sharon E.
charlotte, north carolina
scott M.
indian land, south carolina
"on time, knowledgeable, and did not give me any bad news about my furnace"
artemius R.
indian trail, north carolina
"Mike is very professional and takes his time to get everything complete and double checked to make sure all is in working order"
terese K.
charlotte, north carolina
james P.
waxhaw, north carolina
ms gordon G.
charlotte, north carolina
"Ed is a very experienced and professional, friendly and we always request him"
ekren C.
charlotte, north carolina
"Will Pitts always delivers. If theres a problem, he is always quick to address them. We value Service Experts as one of our vendors."
mr dabels D.
charlotte, north carolina
"Mike is very thoughtful and gives explanations"
bright child develo D.
charlotte, north carolina
"Tech was very friendly"
james C.
fort mill, south carolina
preston W.
charlotte, north carolina
"Mike always does a good job. Friendly and courteous."
john M.
fort mill, south carolina
"Did arrears job"
jan K.
charlotte, north carolina
"Ed is awesome! I like to understand what I can about the systems and how they work and Ed is always so patient and forthcoming with information to help me understand things."
susan S.
charlotte, north carolina
chris S.
charlotte, north carolina
"The service was timely and thorough and Michael is always very knowledgeable and professional."
mr lechich L.
charlotte, north carolina
"Michael is a very detailed and observant technician, and he provides an excellent service."
eric S.
fort mill, south carolina
"Mike is always on time and knows my system."
mary bell B.
waxhaw, north carolina
"Mike always does a thorough job and is asset to your company."
cynthia H.
charlotte, north carolina
"Quick and efficent"
scott H.
monroe, north carolina
charles O.
charlotte, north carolina
"great customer service !"
ronald S.
charlotte, north carolina
mrs stapp S.
charlotte, north carolina
david F.
matthews, north carolina
"This has nothing to do with the service tech. He was awesome. I used your company at my old home and have a service contract. I have used your company for well over 10 years. Always trusted you and always thought you were fair. My issue is the repair I need now. I need the control board replaced. $190 part that takes 30 Minutes to install and you want to charge me $850. Are you out of your mind? That is criminal, plain and simple. I will NEVER use your company again. I have never been so disappointed and disgusted in my life. I will make sure I let everyone I know your business practices."
sharon C.
charlotte, north carolina
doris B.
lake wylie, south carolina
marianne W.
charlotte, north carolina
mr moturi M.
charlotte, north carolina
"Im not sure if any service was provided. I think it was a trip for just a sake of it."
donna G.
charlotte, north carolina
"Technician was early, knowledgeable, and professional."
adrianne B.
cornelius, north carolina
kate C.
charlotte, north carolina
"Mike- thorough and kind"
walter H.
charlotte, north carolina
"Great job completed."
joseph M.
charlotte, north carolina
"Competent and professional."
artemius R.
indian trail, north carolina
"Mike is very professional and a pleasure to have service our home"
thompson L.
charlotte, north carolina
"Arrived on time, very pleasant demeanor and very professional."
leigh F.
matthews, north carolina
mr g bennett B.
matthews, north carolina
"Mr. Long provides professional, efficient, and effective service."
bill S.
charlotte, north carolina
julie W.
charlotte, north carolina
"Quick, thorough and professional"
lynn W.
charlotte, north carolina
"Mike Long always finds the problem and takes care of it. He found something broken that I believe happened when the two men put in the new AC/Heat units. He ordered a new part and said he will come back and put in. He always does a great job w/my service which is why Im willing to wait to have him do my maintenance vs letting new trainees do my checkup. He is a valuable person on your team."
mel R.
charlotte, north carolina
"Technician was on time, friendly, informative and professional."
don Y.
charlotte, north carolina
"Tech did a great job."
ms geoppner G.
charlotte, north carolina
cathy G.
pineville, north carolina
"On time, informative, and worked in a timely manner."
frank B.
charlotte, north carolina
"Tech was on time and very thorough"
jane D.
charlotte, north carolina
"Very polite and thoughtful"
ms herbst H.
matthews, north carolina
"Mike is an excellent technician. I always have him do my tuneups."
mr wagner W.
charlotte, north carolina
"He was very professional at his service."
dr morton M.
charlotte, north carolina
"Ed knows his business."
danna M.
charlotte, north carolina
clifford maxwell M.
charlotte, north carolina
"Ed is an excellent technician. His easy going manner, his thoroughness, commitment to educating the customer, and preparedness to deal with the unexpected are a few of the reasons i give ed a 10 rating. I spent over 45 minutes writing a detailed note a bout Ed and his work and the survey system blew up on me and trashed my survey. I don't have time to repeat it, and I regret that for Ed's sake, because I thought that his efforts were worth the effort that I put into my first survey response."
eleanor H.
charlotte, north carolina
"I received clear, comprehensive information so that I could make a decision."
shawn M.
charlotte, north carolina
"did a great job."
lori W.
charlotte, north carolina
"Mike is great, very professional and does a great job of explaining everything"
stuart W.
charlotte, north carolina
william S.
charlotte, north carolina
"MIKE - WAS REAL NICE - VERY PROFESSIONAL AND HELPED US A LOT IN ORDERING MORE FILTERS - WE DID APPRECIATE HIS SERVICE VERY MUCH."
ann M.
charlotte, north carolina
ibrahim E.
charlotte, north carolina
"Mike has been servicing the HVAC unit even before I bought the home. He goes above and beyond"
ophelia J.
stallings, north carolina
"He was very accurate in his work"
bill/jane J.
charlotte, north carolina
"Mike is very thoughtful and considerate. He also does a wonderful job, explains everything and shows us exactly what he is doing and why."
todd N.
charlotte, north carolina
"My appt was between 10 and 12. The technician called at 12:35 and said he was on his way. He showed up at 1:15. I had another appt at 2 that I needed to leave at 1:45. Last spring I had an appt between 4 and 6. The technician showed up at 7:30. I work and take leave to b home for these appointments. I am over it. I will not renew my contract next year"
gary D.
charlotte, north carolina
"Timely, professional, efficient and friendly and informative!"
barbara N.
indian land, south carolina
"Prompt and pleasant"
reuben H.
charlotte, north carolina
keith F.
charlotte, north carolina
"The best customer service experience I have had."
bright child develo D.
charlotte, north carolina
ted C.
charlotte, north carolina
"Mike worked late in the evening on a Friday to ensure that we would have our AC back on before he left. Very pleasant and attentive."
william N.
charlotte, north carolina
darryl P.
charlotte, north carolina
"Michael, our technician, was very professional and friendly. Catherine, the call center assistant, was understanding and thorough in her response to our needs."
axel S.
charlotte, north carolina
"Prompt & excellent service."
sanford H.
charlotte, north carolina
"Micheal is the Best of the Best in service and repair. I really dont like texting, just call me, then I tell you more detail about Michael. Sanford H."
cathy C.
charlotte, north carolina
"Our technician was so kind and thorough."
providence church C.
waxhaw, south carolina
"On time"
dennis J.
pierre, south dakota
"Problem resolved Quick response time Knowledgeable tech"
adam G.
charlotte, north carolina
"Mike was amazing, he explained everything clearly and completed the work quickly."
wess realty R.
indian trail, north carolina
rick S.
charlotte, north carolina
ms gordon G.
charlotte, north carolina
"On time and very professional. We always request mike."
henry B.
charlotte, north carolina
"Michael is very professional and always makes sure I understand the issue"
dave R.
huntersville, north carolina
"Mike was very professional and thorough"
mr godbold G.
rock hill, south carolina
bill Y.
cornelius, north carolina
"Mike was very helpful - calling me to work through some attempts to get unit running before he got hear, which didn't work and then finding the issue in less than 10 minutes great job"
erik H.
charlotte, north carolina
"The cost did not match the repair performed."
friedemann S.
cornelius, north carolina
thomas H.
concord, north carolina
"Ed provided great service to get our a/c unit up and running again."
amoura C.
charlotte, north carolina
"Michael was on time and very nice while working. He also answered all of my questions."
timi U.
pineville, north carolina
gloria M.
charlotte, north carolina
"Mike is the best"
eric S.
charlotte, north carolina
"Excellent effort. Great disposition. Explained items."
mr owens O.
charlotte, north carolina
"Fixed my AC problem and did not charge a trip charge ."
andrew B.
charlotte, north carolina
leonard C.
charlotte, north carolina
susan S.
charlotte, north carolina
darla B.
matthews, north carolina
alice P.
ft mill, south carolina
betty M.
waxhaw, north carolina
"Always super"
bob B.
fort mill, south carolina
"Because Mike is a true professional"
ashley G.
charlotte, north carolina
"I have an issue with the Lennox system and repeat repair but Ashley has been great to do whatever it takes to get my problem resolved!"
dennis A.
fort mill, south carolina
john L.
charlotte, north carolina
"Mike (I think correct name) went above & beyond to get the job done."
thomas H.
concord, north carolina
"Even with arriving late...due to a mix-up on our location..he spent quality time doing our a/c units annual inspection."
jay P.
mint hill, north carolina
james E.
cornelius, north carolina
"He did a thorough job with his service and checkup, and addressed any concerns we (my sister and I) raised with him."
arowinds G.
charlotte, north carolina
"Good communication, prompt service call, knowledgeable tech."
brad H.
matthews, north carolina
mrs alderman A.
charlotte, north carolina
"We have used Service Experts for 3 plus decades. We trust the technicians and their recommendations. On this visit, our upstairs AC went completely out. Being in the middle of a hot summer, our technician arrived at 7pm, much later than the 2p-4p time frame that we were given. We did get a call that he was running way behind, which we appreciated and understood. That is the only reason that I answered "strongly disagree" to the question if the technician arrived in the promised time frame."
dave R.
huntersville, north carolina
"Professional, personable, knowledgable, efficient"
mrs duffy D.
charlotte, north carolina
"Though Mike was delayed in coming and weather played a big part in completing the maintence check, he preserved and successfully did the job. It was very important to me as this was a late date due to a reassigned time to accommodate the emergencies of others."
bill F.
charlotte, north carolina
"Michael is outstanding!"
mrs cartner C.
fort mill, south carolina
"The work was done quickly and well."
cathy G.
pineville, north carolina
"Ross was available at all times to answer questions. He immediately took charge and remediated a small problem. Pleasure to work with!!!"
martine W.
charlotte, north carolina
"Ed was on call on a holiday and despite being later in the evening came to our resident and fixed the issue very quickly. Courteous and professional."
mr young Y.
charlotte, north carolina
"Mike is very nice, respectful and proficient"
chet B.
fort mill, south carolina
"Your people ALWAYS know what they are doing. Very helpful and kind to us "old people","
randy G.
harrisburg, north carolina
"I had a few questions and he answered them very professionally"
jane D.
charlotte, north carolina
"Pleasant, Efficiant"
frank B.
charlotte, north carolina
"The tech was very competent, and checked everything very thoroughly."
mr wilson W.
waxhaw, north carolina
steve R.
charlotte, north carolina
mr boyer B.
charlotte, north carolina
james C.
fort mill, south carolina
birgit S.
cornelius, north carolina
yoram F.
charlotte, north carolina
"The technician arrived late"
ann M.
charlotte, north carolina
ms braverman B.
charlotte, north carolina
"Very professional."
mr bruce B.
charlotte, north carolina
mya B.
charlotte, north carolina
"Mike is always courteous, professional and makes us aware of any issues always providing options and suggestions for service."
ronald S.
charlotte, north carolina
barry D.
waxhaw, north carolina
arvin T.
charlotte, north carolina
artemius R.
indian trail, north carolina
"Mike as always did a great job assisting the situation and fixing the issue in a timely manner. Very thankful."
mr dabels D.
charlotte, north carolina
"Michael is excellent. He is kind. He explains each step. He is honest. And he answers our questions thoughtfully."
julie W.
charlotte, north carolina
"Very thorough even though Mike and Ross were being pushed hard due to a tight schedule that day"
conway jr J.
fort mill, south carolina
"Mike is very good. He is very knowledgeable, trustworthy, and I always feel that he services our equipment the way he would do his own. Only negative was that I had to wait a few weeks for routine maintenance which was not a real issue since everything was working. But if were a new customer, I may not have waited."
bill S.
charlotte, north carolina
"Mike was efficient and explained well"
jerome S.
charlotte, north carolina
martha T.
charlotte, north carolina
"Technician was very knowledgeable and took the time to explain how equipment works."
barry G.
charlotte, north carolina
john S.
charlotte, north carolina
mr wagner W.
charlotte, north carolina
"Mike takes very good care with my unit."
mel R.
charlotte, north carolina
"He did a thorough job."
nancy S.
charlotte, north carolina
"Arrived on time; was professional and courteous; checked both AC and heating system and indicated all working properly; and answered my questions satisfactory."
clifford maxwell M.
charlotte, north carolina
"Tech answered questions and provided explanations related to equipment checkout. Tech displayed a strong questioning attitude, which resulted in him finding two nuts that had backed off of the outside unit fan motor. All of the readings for the unit were normal, but the fan had an unusual vibration and didn't appear to be quite level. Edgar kept checking until he discovered a problem that could have wrecked my outside unit if he had not corrected it."
doris B.
lake wylie, south carolina
frank C.
charlotte, north carolina
"Mike has been servicing us for the past several years. He is extremely professional and knowledgeable. Very thorough and explaines everything. He is truly a credit to your company."
lynn S.
charlotte, north carolina
"Technician was over an hour late for appointment. Scheduled between 4-6 but arrived approximately 7:15"
sharon E.
charlotte, north carolina
todd N.
charlotte, north carolina
"BUT FOR the technician, you would be losing my business. My appt. was between 4 and 6. At 4:30 someone called and said the technician would be late. The technician showed up at 7:38. I had plans at 7:00. At 8:30 he told me I needed refrigerant. I told him it was too late in the evening for me to add anything to the call, and that I would be calling the office on Monday to complain -- not about him, I knew it wasn't his fault. He proceeded to apologize and explain how difficult it was to hire technicians and how short handed the company was, but that he still wanted to give 100 percent to each client and apologized for the entire situation -- none of which was his fault. He had such a positive attitude. He not one time complained. I was so impressed with his character and demeanor that I told him I was changing my call on Monday from one of complaining to one of praising him. I would give him a 10 on this scale, but have to take into account the phone call and the nonchalant attitude of the person who called me. I only hope you realize what an asset Michael is to our company and I hope he is paid what he is worth. If not, shame on you. And by the way, he left my house at 9:30. What a long day for man!"
pat e.
charlotte, north carolina
"Mike is very knowledgeable, shares that info, gives very neat and quick service."
yoram F.
charlotte, north carolina
claudia R.
waxhaw, north carolina
"because you provide immediate response on my emergency"
mr miele M.
harrisburg, north carolina
"Technician Michael Long was very professional and knowledgeable. Explained exactly what he was going to perform on the AC units."
steve M.
charlotte, north carolina
"Service Experts was advised to call an alternate to reach my wife at home, b/c I was on an airplane wouldn't be able to answer or respond to the tech before or upon arrival. I arrived at my destination with 3 voice mails and a text message."
mrs alderman A.
charlotte, north carolina
"We've used Service Experts for close to two decades and have no reason not to trust their expertise and recommendations. Also, we are very familiar with Mike and value his skill and advice."
terese K.
charlotte, north carolina
melissa O.
charlotte, north carolina
"Mike took his time to figure out the problem and helped get our a/c working again. Great customer service."
cathy G.
pineville, north carolina
"Arrived on time, quickly assessed the problem, handled warranty claim, and scheduled coils to be replaced within 2 days."
walter H.
charlotte, north carolina
"Tech was very knowleable and helpful."
allen H.
charlotte, north carolina
"Michael is always thorough and does a fine job. However, my appointment was scheduled for between 12 - 2 and did not start until close to 3. This is no fault of Michael's. My feeling is that you are understaffed and need more technicians. I hope that will happen."
lynn S.
charlotte, north carolina
"I am a plus monthly pay club member and was told that included 24/7 emergency service. On Sunday evening, our upstairs AC unit began leaking through the ceiling. I called and was told a technician would respond to the call during the night when he finished his last call. No one came so I called back and was given the 8-10 AM slot the following morning. I was told the technician probably fell asleep and thats why he didnt respond to our emergency. I spoke to Don who said he would look into it and call me back. Still waiting to hear from him. Ed finally showed up at 10 the next morning saying he was completing paperwork in the office. Im not sure what the benefit of 24/7 emergency service is."
william W.
charlotte, north carolina
ms herbst H.
matthews, north carolina
"Mike is excellent."
keith F.
charlotte, north carolina
"Outstanding professionalism, on time, skilled,experienced, thorough, friendly."
lindbergh jr J.
charlotte, north carolina
"He was very courtesy"
don Y.
charlotte, north carolina
bill/jane J.
charlotte, north carolina
"Mike is a very caring and thoughtful person. He gave us valuable advise about our A/C unit and educated us about it's use. We love Mike!!"
teri K.
pineville, north carolina
"Always takes time to explain the issues and how to keep the systems working to full capacity"
james S.
cornelius, north carolina
"Not too many people come out at 11:00 PM to do repairs"
florence D.
concord, north carolina
"Ed was very knowledgeable about the task."
inga M.
charlotte, north carolina
"The technician was courteous, professional and very knowledgeable"
william S.
charlotte, north carolina
"Edgar was very nice, did a great job. We had requested to have "Mike" but as Edgar said "He was better looking". Did a very good job and we appreciate it very much."
jill B.
charlotte, north carolina
"Mike did a very thorough job of checking out my AC unit."
lori W.
charlotte, north carolina
"Mike is so professional and curteous always does a great job"
lisa P.
indian trail, north carolina
"Both the sales advisor and technicians were very polite and professional. Techs took only two hours for complete install."
james F.
mint hill, north carolina
"Prompt, expeditious and professional"
jeanne B.
mint hill, north carolina
christy C.
gastonia, north carolina
"on time, very nice and went above and beyond to make sure the job was done right"
fred C.
charlotte, north carolina
"Mike is through, knowledgeable and friendly"
in crew connectio C.
charlotte, north carolina
"Technician has been to site previously; He where blowers and HVAC units are located and gets to work quickly when he arrives on site."
thompson L.
charlotte, north carolina
"Technician is very knowledgeable and very professional in his work."
lawrence C.
charlotte, north carolina
anthony N.
harrisburg, north carolina
james M.
cornelius, north carolina
"Very good appearance of testing and cleaning. Good communication of issue. Not happy with issue and projected cost to repair."
sharon E.
charlotte, north carolina
andrew B.
charlotte, north carolina
bob B.
fort mill, south carolina
"Mike is the most courteous and knowledgeable service person I know"
mr mock M.
charlotte, north carolina
"Mike has been providing us with excellent service for a number of years. Always happy to see him."
leigh F.
matthews, north carolina
russ F.
charlotte, north carolina
"The technician does a good job maintaining my hvac equipment. He is also very courteous and easy to talk too."
sharon A.
charlotte, north carolina
"Ashley kept me informed about the arrival time of technician, as well as call me with reminders of service date. We are very familiar with Mike, who has serviced our heating and air equipment for many years. We like the fact that we know him and he knows us."
richard R.
charlotte, north carolina
"The technicians have always done excellent work, my HVAC has worked well since Service Experts installed it. They have done an excellent job of maintaining it. It's in great shape today, thanks to the thorough expert work of technicians like Michael."
kenneth M.
charlotte, north carolina
"mike long provided great service at a late hour and fixed the problem. thank you."
adrianne B.
cornelius, north carolina
"Explained options clearly and was open to our taking time to make a decision. Customer Focused."
sharon C.
charlotte, north carolina
"I felt Mike Long was very thorough with the service. He answered any questions that I asked very professionally."
pamela B.
charlotte, north carolina
"Friendly, courteous, efficient service"
mike R.
davidson, north carolina
jim E.
charlotte, north carolina
"Edgar was thorough and trustworthy."
mary bell B.
waxhaw, north carolina
"Tech was on time for the appointment, did a thorough job with both of my units, explained what was being done and was thorough with the service. Would recommend Service Experts to my friends."
adrianne B.
cornelius, north carolina
"On time, Courteous customer focused and he took the time to explain the status of our system, and answered my questions patiently and noticed my thermostat was not working and needed a battery. Talked about the ADvantage program and referred Will Pitts to get more details."
mike F.
york, south carolina
"Mike always is helpful extremely knowledgeable and we trust him."
keith T.
charlotte, north carolina
"My wi"
kenneth W.
harrisburg, north carolina
"courteous, professional; explained with detail his work"
theresa S.
charlotte, north carolina
"Mike is very professional, very thorough, and very pleasant."
frazier ii I.
charlotte, north carolina
mr g bennett B.
matthews, north carolina
"Michael is always knowledgeable, professional, and efficient."
vinod B.
matthews, north carolina
janis Y.
charlotte, north carolina
"Ed is so knowledgeable and worked efficiently."
fran W.
charlotte, north carolina
efactor T.
pineville, north carolina
edith L.
charlotte, north carolina
"Dashawn was very thorough, he was the best technician that has ever been here! I think I've been a client for 20 years."
joan S.
charlotte, north carolina
"Kendall and Sean did a great job and Zkendall came out the evening of installation and made sure our new heater worked in the rain. Will spoke with my husband and worked with us to move our compressor. Our salesman did not allow for the taller unit and it was above our patio wall in view of our kitchen. Will discounted the move to a lower level so that it was not visible."
carol J.
matthews, north carolina
"Came on time, knew what he was doing, very professional."
andrea G.
charlotte, north carolina
"It's always pleasant to deal with your employees. Knowledgeable, friendly and polite."
efactor T.
pineville, north carolina